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Find answers to questions about AI diagnostics, doctor consultations, and Pakistan's premier digital healthcare platform.
General Questions
What is Ilaaj AI and how does it work?
Ilaaj AI is a Pakistan-centric digital healthcare platform using advanced AI to provide preliminary diagnostics and connect you with PMDC-verified doctors. Our AI analyzes your symptoms and guides you to the right specialist.
Is the service available across all cities?
Yes — digital consultation and AI diagnostics are available nationwide. Physical services like medicine delivery and lab tests operate in Karachi, Lahore, Islamabad, and Faisalabad.
How affordable is Ilaaj AI?
AI consultation and doctor verification are completely free. You only pay for medicines or lab tests if you choose them. No hidden charges, no consultation fees.
Data & Privacy
Is my medical data secure?
Yes. We use bank-grade AES-256 encryption for all data, following HIPAA principles and local data-protection regulations. Your medical history is accessible only to you and doctors you choose.
Who can see my diagnostic results?
Only you. If you book a consultation, the assigned PMDC-verified doctor receives temporary access to your health history for an accurate second opinion.
Can I use it for sensitive health topics?
Absolutely. You can chat anonymously without revealing your name or phone number — ideal for private concerns before approaching a clinic.
Medical & Doctors
How does the doctor verification work?
Every doctor is verified against the PMDC registry — license number, specialty, and active practicing status confirmed before any case review.
What languages can I chat in?
English, Urdu (Nastaleeq), and Roman Urdu. The AI auto-detects your language and replies in kind. Mixing languages works perfectly too.
How do I add family members?
From the chat sidebar tap 'Add family member', enter their name, age, and relationship. Each member gets their own thread and medical history under your account.
Prescription & Delivery
How long does prescription approval take?
Typically 15–30 minutes during peak hours, often faster. Once approved by a PMDC doctor, your prescription arrives as a downloadable PDF in your chat thread.
What should I do in an emergency?
Ilaaj AI is not a replacement for emergency services. For life-threatening symptoms call 1122 or go to the nearest emergency room immediately.
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